These Terms & Conditions ("Terms") constitute a legally binding agreement between you, the customer, and Ilford Flowers regarding your use of our website and online flower delivery service in Ilford and surrounding areas. By placing an order on our website, you accept these Terms in full. Please read the following carefully before proceeding with your purchase.
Ilford Flowers is an online flower delivery service operating throughout Ilford and neighbouring regions. Our services include the sale and delivery of fresh flowers, bouquets, arrangements, and related products ("Products") to customers via our website.
These Terms apply to all orders placed from Ilford and surrounding areas, whether for personal, gift, or business purposes. All customers are required to adhere to these Terms when purchasing from our site.
To place an order for flower delivery in Ilford with Ilford Flowers, you must follow the steps outlined on our website. All orders are subject to product availability and acceptance by Ilford Flowers.
Order Steps:
Please check your order information carefully before completing the purchase. Any errors may result in delayed delivery.
Payment for all products and delivery charges must be made in full at the time of ordering. Ilford Flowers accepts major credit and debit cards, and other methods as displayed at checkout.
By providing payment details, you confirm that you are the authorised user of the payment method. Failure to provide valid payment will result in order cancellation.
All prices are in British Pounds Sterling (£) and include VAT where applicable. Delivery fees, if any, are shown separately at checkout and must be paid in full to complete your order.
Ilford Flowers is proud to offer prompt online flower delivery services in Ilford and its nearby areas. Delivery times and dates are selected at checkout and are subject to availability. While we aim to deliver on your chosen date, deliveries may be affected by factors beyond our reasonable control, such as adverse weather, traffic delays, or peak periods (e.g., Valentine’s Day, Mother’s Day).
Delivery Guidelines:
Risk in the Products passes to you on delivery. Title to goods passes upon receipt of full payment.
5.1. Order Cancellation
To cancel an order, please notify us as soon as possible, quoting your order number. Cancellations are accepted only if the order has not yet been dispatched or prepared. Due to the perishable nature of flowers, cancellations made after dispatch, assembly, or on the scheduled delivery date may not be eligible for a full refund.
Where a refund or credit is applicable, it will be processed promptly using your original payment method. Please allow up to seven working days for the transaction to appear.
5.2. Amendments to Orders
If you wish to change delivery details, product choice, or recipient message, please contact us immediately with your order number. We will make every effort to accommodate amendments, but cannot guarantee changes once the order is in preparation or dispatched.
Due to the fresh and perishable nature of our products, returns are generally not possible. However, if you are dissatisfied with the quality of your flowers or if they arrive damaged or incorrect, please contact us within 24 hours of delivery with photographic evidence and a description of the issue.
Where a product is proven to fall short of our standards, we may offer a replacement, partial refund, or full refund at our discretion. Our aim is to ensure customer satisfaction where possible, within the reasonable constraints of the goods supplied.
While we strive to deliver the exact product ordered, unforeseen circumstances may require us to substitute certain flowers or products. Any substitutions will be of equal or greater value and match the style, theme, and colour scheme of your original order as closely as possible.
Where specific flower varieties or products are unavailable, we will notify you where practical, but we reserve the right to make substitutions where necessary to complete your order in time for delivery.
By using our online flower delivery service in Ilford, you agree to:
Ilford Flowers shall not be liable for:
Our liability for any claim relating to an order, including delivery and product issues, shall be limited to the value of the order in question.
All content, images, product descriptions, and website materials on Ilford Flowers’ site remain the exclusive property of Ilford Flowers or its content suppliers. Unauthorised use, copying, or distribution is prohibited.
Ilford Flowers values your privacy and processes your personal data only for order fulfillment, customer communications, and, with your consent, marketing updates. We comply with applicable UK data protection laws. For full information, please see our Privacy Policy.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. You agree that any disputes arising from or relating to your use of Ilford Flowers’ online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Ilford Flowers reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and shall take effect immediately upon publication. Customers are advised to review the latest version of these Terms before placing any new order.
If you have questions about these Terms or wish to discuss your order, please refer to our Contact Us page. We are committed to serving customers throughout Ilford and surrounding areas with prompt assistance and helpful support.
These Terms & Conditions apply to all customers using our services in Ilford and neighbouring regions, reflecting our commitment to transparent and responsible e-commerce practices for online flower delivery in Ilford.
Thank you for choosing Ilford Flowers. We appreciate your trust in us to deliver your special moments with fresh, beautiful flowers across Ilford and its community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ilford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ilford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
